Jobs

Create and manage jobs

A job is the repair record for one instrument or service request. It connects the customer, instrument, requested work, photos, work logs, parts, scheduling, and customer-facing documentation.

Start from Current Jobs

Use the queue summary and filters to find active work by priority, status, due date, assigned technician, or search text. Select a row to open the correct Guitar, Amplifier, or Keyboard work order.

FretTrack Current Jobs queue in the Shop Light theme
The same operational layout is available in light and dark themes.

Screenshot shows fictional shop and customer data.

Keep commerce on the work order

Open Work Order, Parts & Payments to manage parts, services, ordinary payments, authorized adjustments, tax settings, estimates, and invoice finalization through the existing role-aware controls.

If tax or VAT is off, use Open Tax / VAT Settings in Totals, enable and save the shop profile, then apply that shop rate to an older work order if prompted. To add a discount, choose Percentage (%) or Fixed amount before entering its amount.

FretTrack Work Order Parts and Billing workspace
Repair details and commercial history stay connected to one shop-scoped work order.

Screenshot shows fictional shop and customer data.

Create a new job

  1. Open New Job.
  2. Select or create the customer.
  3. Enter instrument type, brand, model, serial number, color, finish, and orientation when known.
  4. Add requested work, customer concerns, date received, promise date, priority, and job source.
  5. Document condition with photos and damage-map notes.
  6. Save the job before moving to other workflow areas.

Priority and promise date

Use HIGH for urgent work, Medium for scheduled deadlines, and Regular / Low for flexible work. Use Promise Date only when the shop expects or agrees to have the job ready by a specific date.

During repair

  • Add work logs for diagnosis, approval, progress, and completion notes.
  • Add inventory parts when stock should be adjusted.
  • Update status when the job moves to waiting, active work, ready for pickup, or complete.
  • Add schedule events for pickup, due dates, or follow-up reminders.

Before pickup

  • Review requested work and final notes.
  • Confirm parts and services are accurate.
  • Review photos and customer-facing report selections.
  • Confirm pickup, shipping, or delivery instructions.
  • Mark the job ready or complete when appropriate.

Amplifier and keyboard jobs

Pro specialist jobs have a focused Repair Bench and an instrument-specific Inspection tab. Amplifiers use safety, diagnosis, electrical, digital, and final-test fields. Keyboards use keybed, per-key fault, power, MIDI, guided-diagnostic, functional-test, and final-verification fields. Guitar neck, string, setup-measurement, and Damage Map controls do not appear on these specialist inspections.

Parts, purchasing, and payment

Switch the same specialist job to Work Order, Parts & Payments for ordinary parts, services, tax, discounts, payments, invoices, printing, photos, scheduling, messages, and history. If a part must be ordered, create a linked vendor order from the repair bench, receive it in Inventory, and then add the required job quantity to billing.

Common problems

If a job will not save, check required fields, network connection, active shop access, and your role. If inventory did not change, confirm the part was selected from inventory instead of entered as a manual part.