Public product documentation

FretTrack Docs

Use these guides to set up FretTrack and run daily repair-shop workflows. Product help, release information, support, and legal pages are served directly from FretTrack's public domain.

Complete how-to guide Quick start Support / FAQ Open FretTrack

Current release: v0.3.60

This release adds durable support ticket numbers and operational backup/retention safeguards. FretTrack's independent backup framework is designed to preserve verified database, Storage, and source recovery copies without depending on a development workstation being left on.

Pro includes the Customer Work Order Portal and institutional contract estimates. The established repair benches, purchasing, payments, printing, scheduling, messaging, photos, and history workflow remain included. FretTrack is working toward stronger SOC 2 readiness; it does not claim SOC 2 compliance.

Dedicated AmpTrack and MidiTrack add-on modules are planned later with more specialized amplifier and keyboard workflows.

Read the 0.3.60 release notes

Start with the complete guide

The full guide includes screenshots and step-by-step chapters for using FretTrack in a working repair shop: intake, jobs, amplifier and keyboard benches, customer communication, loyalty, photos, work logs, inventory, vendors, purchase orders, receiving, barcode labels, shipping, scheduling, reports, roles, and troubleshooting.

Open the complete how-to guide

A clearer daily workspace

FretTrack uses one professional navigation rail for work orders, repair benches, customers, inventory, reporting, and administration. Choose a built-in theme or select Use Device Theme to follow the operating system.

Current Jobs in the FretTrack Bench Dark theme
Bench Dark presents the active queue, priority summary, filters, and navigation in one restrained view.
Current Jobs in the FretTrack Shop Light theme
Shop Light keeps the same hierarchy for brighter rooms and daylight displays.
New Work Order with grouped customer, instrument, workflow, and request sections
New Work Order groups intake into the decisions staff make at the counter.
Work Order Parts and Billing workspace
Parts, services, payments, tax, and invoice controls stay attached to the same work order.

Screenshots show fictional shop and customer data.

Release notes

What changed in 0.3.60, the earlier customer-account, reliability, and Pro Customer Work Order Portal releases, and the Operational Shop baseline.

Customers

Create, find, update, and use customer records; review customer Conversation history; and route incoming replies from the separate Messages inbox.

Automated Service Reminders

Configure the Pro reminder rule, record consent, monitor delivery status, skip or restore reminders, and troubleshoot eligibility.

Jobs

Create and manage guitar, amplifier, and keyboard work orders from intake to pickup.

Estimates

Capture requested work, parts, services, and approval notes.

Inventory and parts

Parts, vendors, purchase orders, receiving, vendor returns, reorder planning, specialist job purchasing, billing transfer, and barcode labels.

Scheduling

Intake, pickup, due date, follow-up, and shop block events.

Reports

Operational reports, print, and CSV exports for eligible shops.

Billing and subscriptions

Trial, Shop, Pro, renewal, expiration, billing basics, and the current Shop-versus-Pro feature checklist.

Engineering and security

How FretTrack controls changes, isolates shop data, verifies releases, protects backups, and builds toward independent assurance.

Backup and disaster recovery

Validated backups, encrypted offsite copies, isolated recovery testing, current limitations, and SOC 2 Availability readiness.

Troubleshooting

Common login, save, photo, inventory, and browser problems.

FAQ

Quick answers for shops, staff, and trial users.

Why these docs are here

Customer-facing help lives on the public FretTrack domain so shops can reach the working guides without a separate developer account or repository access.