Agreement to These Terms
These Terms govern access to FretTrack, including the public site, account access flows, and the FretTrack application. If you do not agree to these Terms, do not use FretTrack.
About FretTrack
FretTrack is workflow and recordkeeping software for musical-instrument repair shops. It may help shops manage customers, instruments, jobs, repair notes, work logs, photos, inspection records, scheduling, inventory, vendors, purchase orders, receiving history, reports, and billing or subscription status.
Service Status and Changes
FretTrack is an actively maintained commercial software service. Features may change, be added, removed, renamed, limited, or interrupted as the service is maintained and improved.
Business users should keep appropriate independent records, backups, or exports rather than relying on any single hosted service as their only recordkeeping system.
Accounts and Shop Access
You are responsible for keeping your account credentials secure and for making sure account and shop information is accurate. FretTrack requires email verification and may require shop membership or other security checks before app features are available.
Roles and Permissions
Shop roles control what users can view, create, edit, delete, upload, receive, report on, or manage. You are responsible for assigning appropriate roles to your team and removing access when someone should no longer use your shop workspace.
Customer, Shop, and Repair Data
You retain responsibility for the data you enter into FretTrack. Shops are responsible for the accuracy of customers, instruments, jobs, repair notes, work logs, schedules, inventory, vendors, purchase orders, receiving history, reports, and billing-related records they create or maintain.
FretTrack provides workflow and recordkeeping tools. You are responsible for your own repair decisions, customer communication, pricing, workmanship, legal obligations, and shop operations.
FretTrack is not responsible for repair decisions, workmanship, pricing decisions, customer disputes, or day-to-day shop operations.
Photos and Uploaded Content
You retain responsibility for content you upload or enter. You represent that you have the right to upload photos, notes, files, and shop or customer data to FretTrack.
You grant FretTrack the limited permission needed to host, process, display, transmit, back up, and otherwise use that content to operate, secure, troubleshoot, and support the service. FretTrack does not claim ownership of your shop data or uploaded content.
Acceptable Use
You may not use FretTrack to:
- Attempt unauthorized access to accounts, shops, data, systems, or infrastructure
- Bypass security, entitlement, billing, or role restrictions
- Upload illegal, harmful, abusive, infringing, or misleading content
- Upload malware, malicious files, or code intended to harm the service
- Harass, threaten, impersonate, or harm others
- Interfere with service operation, availability, or security
- Misrepresent your identity, shop affiliation, or authority
- Scrape, reverse engineer, overload, resell, or abuse the service
Plans, Prices, and Trial
The standard plans are Shop at $29.99 per month or $299.99 per year and Pro at $39.99 per month or $399.99 per year, in United States dollars. Compared with twelve monthly payments, Shop yearly saves $59.89 and Pro yearly saves $79.89. Current Checkout pricing controls if a clearly disclosed promotional price applies.
The standard trial provides 14 days of Pro access, requires no payment card, and does not automatically convert into a paid subscription. A paid subscription begins only when an authorized shop representative deliberately completes Stripe Checkout. We may grant or extend evaluation access separately without changing these standard terms.
Stripe and Payment Processing
Payments and subscription billing are processed by Stripe. FretTrack does not store full credit card numbers. Stripe may collect and process payment information according to its own terms and privacy policy.
You authorize recurring charges for the selected billing interval until cancellation takes effect. Paid subscriptions begin immediately when Checkout completes; unused trial time is not added to the paid billing period.
Renewals and Cancellation
Subscriptions automatically renew for the selected monthly or annual interval until canceled. We intend to send annual subscribers a renewal notice approximately 30 days before renewal. You remain responsible for keeping the billing email current and canceling before renewal if you do not want the next charge.
You may cancel anytime through the Stripe Billing Portal or by contacting support. Cancellation has no cancellation fee and takes effect at the end of the current paid billing period. Paid access continues through that date. Afterward, FretTrack may place the shop in read-only status while preserving shop data where practical and subject to the Privacy Policy and retention requirements.
Refunds
You may request a full refund of the first annual subscription purchase within 14 calendar days after that initial annual charge. This introductory annual refund window does not apply to annual renewals.
Monthly payments, annual renewals, partial billing periods, and unused time are otherwise non-refundable, except for duplicate charges, confirmed billing errors, or when required by law. To request an eligible refund, contact support from the shop owner's billing email.
Taxes
Prices do not include taxes unless Checkout states otherwise. You are responsible for applicable sales, use, value-added, goods-and-services, withholding, or similar taxes associated with your purchase, other than taxes on our income. We may collect billing location and business tax-identification information and add taxes when required.
Price and Plan Changes
We may change plan prices or included features prospectively. Material price changes for an existing paid subscription will be disclosed before they take effect, and will not alter a billing period already paid. You may cancel before the changed price applies.
Data Accuracy and Backups
You are responsible for reviewing data entered into FretTrack and keeping appropriate external records, backups, exports, invoices, receipts, customer communications, and repair documentation for your business needs.
Third-Party Services
FretTrack uses third-party services for hosting, security, authentication, storage, email, issue tracking, payment processing, or other operations. Third-party services may have their own terms, privacy policies, availability, limits, and data practices.
Service Availability
FretTrack may be interrupted by maintenance, product changes, service-provider issues, security events, network conditions, bugs, or other causes. We do not guarantee uninterrupted, error-free, or perfectly secure service.
Intellectual Property
FretTrack, including its software, design, branding, documentation, workflows, and related materials, is owned by Jeffrey Russell or its applicable licensors. These Terms do not transfer ownership of FretTrack intellectual property to you.
Feedback and Suggestions
If you send feedback, ideas, bug reports, screenshots, workflow suggestions, or feature requests, FretTrack may use them to improve the product without owing compensation or creating any obligation to build a specific feature.
Suspension or Termination
FretTrack may suspend or terminate access if we believe an account violates these Terms, creates risk, bypasses security or payment controls, harms users or the service, or is required to be restricted by law or service-provider requirements.
Disclaimers
FretTrack is provided on an "as is" and "as available" basis. To the extent allowed by law, FretTrack disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, secure, or meet every shop's needs.
Limitation of Liability
To the extent allowed by law, FretTrack is not liable for lost profits, lost revenue, lost data, repair mistakes, customer disputes, business interruption, indirect damages, consequential damages, or similar losses related to use of the service.
Indemnification
You agree to be responsible for claims, losses, damages, liabilities, and expenses that arise from your use of FretTrack, your shop operations, your uploaded content, your violation of these Terms, or your violation of someone else's rights, to the extent allowed by law.
Changes to the Service
FretTrack may change, limit, rename, remove, or add features, workflows, integrations, plans, or access controls as the service develops.
Changes to These Terms
We may update these Terms as FretTrack changes. If changes are material, we will update the effective date and may provide notice through the site, app, email, or other reasonable channels.
Governing Law
These Terms are governed by the laws of the State of California, United States, unless a different governing law is required by applicable law.
Contact
Questions, cancellation requests, eligible refund requests, and billing concerns can be sent to support@frettrack-app.com. The legal service provider is Jeffrey Russell d/b/a Torrance Guitar Repair.