Photos and damage maps help the shop record what came in, what was already visible, what changed during repair, and what the customer should see.
Use damage-map views and notes to mark where condition issues are located. Notes should be specific enough that another tech, the shop owner, or the customer can understand the record later.
When available to your shop, the photo editor can add markup, arrows, shapes, text labels, crop, and brightness adjustments. Save Copy is the safer default because it preserves the original intake photo.
Select only the photos that should appear in customer-facing output. Do not include shop-only notes, private job metadata, or images that are not useful to the customer.
Take photos before work begins, add progress photos for major repairs, and keep original photos whenever possible. Annotated copies are useful, but the original can be the cleanest condition record.