Fix common problems

Login or shop access

• Confirm you are using the approved beta email address.
• Check your email verification status.
• Try a hard refresh or sign out and back in.
• Check whether browser privacy settings are blocking sign-in.
• Try another browser or network if a managed browser blocks access.

Saving or editing

• Check required fields.
• Confirm your internet connection.
• Confirm your trial or subscription access is active.
• Confirm your role can write to that area.
• Look for unsaved-changes warnings before leaving a page.

Photos

If photos do not load, refresh the page, check your connection, and confirm the upload completed. If the same saved photo is missing on multiple devices, report the job number and image details to support.

Inventory or receiving

If stock did not change, confirm the part was selected from inventory, the receive action completed, and the quantity was valid. Manual job parts may not affect stock.