Manage shop access

Account basics

• Use your confirmed FretTrack account email address when signing in.
• Verify your email if the sign-in flow asks you to do so.
• After confirming your email, create your shop to begin the 14-day Pro trial.
• If creation succeeds but the profile reload is interrupted, use Retry Workspace Load; the existing shop and trial are reused.
• Use one account per person so work logs and activity can be tied to the right user.

Shop settings

Shop settings may include shop profile details, team members, inventory locations and categories, plan or trial status, Automated Service Reminder rules, Loyalty rules, and other operational preferences. Owners and admins usually manage these settings.

Trial, Shop, and Pro

Trial is temporary evaluation access. Shop is the paid core repair workflow. Pro adds advanced reports, team workflow, photo editing, Amplifier and Keyboard Repair, Scheduled Email, Automated Service Reminders, and Loyalty.

Dedicated AmpTrack and MidiTrack add-on modules are planned later with more specialized amplifier and keyboard workflows.

If a trial expires, shop data is preserved. Some write actions or paid features may be unavailable until access is restored.

Team members

Team member access should match each person's job. Owners manage the account, admins help run operations, techs handle repair workflow, and viewers can review records without editing them.