Manage shop access

Account basics

• Use your confirmed FretTrack account email address when signing in.
• Verify your email if the sign-in flow asks you to do so.
• After confirming your email, create your shop to begin the 14-day Pro trial.
• If creation succeeds but the profile reload is interrupted, use Retry Workspace Load; the existing shop and trial are reused.
• Use one account per person so work logs and activity can be tied to the right user.

Authenticator and security-key protection

1. Open Shop Settings, then find User → Authenticator protection.
2. Choose Set Up Security Key to register a hardware security key, or choose Set Up Authenticator App and scan the QR code with a TOTP app such as Google Authenticator, Microsoft Authenticator, or Authy.
3. If scanning is unavailable, expand the manual setup option and enter the displayed setup key in the authenticator app.
4. Complete the security-key prompt to register it for passwordless sign-in, or enter the current six-digit code to finish authenticator-app setup.
5. Later, choose Sign in with security key to use the key without entering a password. TOTP remains available as a second-factor fallback after password sign-in.

Protection is account-specific and available on every plan. Each person should enroll their own device or key. Never share a security key, QR code, setup key, or live six-digit code. Security-key enrollment requires a compatible browser and is available alongside the established authenticator-app option.

Owners and admins can review the MFA column in Shop Settings → Shop Members to see which members have completed enrollment and whether they used a security key or authenticator app. This status never exposes a secret, recovery code, or factor identifier.

Shop settings

Shop settings may include shop profile details, team members, inventory locations and categories, plan or trial status, Automated Service Reminder rules, Loyalty rules, and other operational preferences. Owners and admins usually manage these settings. Pro owners and admins can follow the Automated Service Reminders manual for setup, monitoring, skip/restore controls, and troubleshooting.

Trial, Shop, and Pro

Trial is temporary evaluation access. Shop is the paid core repair workflow. Pro adds advanced reports, team workflow, photo editing, Amplifier and Keyboard Repair, Scheduled Email, Automated Service Reminders, and Loyalty.

Dedicated AmpTrack and MidiTrack add-on modules are planned later with more specialized amplifier and keyboard workflows.

If a trial expires, shop data is preserved. Some write actions or paid features may be unavailable until access is restored.

Team members

Team member access should match each person's job. Owners manage the account, admins help run operations, techs handle repair workflow, and viewers can review records without editing them. Team Members is a Pro feature; Pro supports up to 10 people in one shop.

Add a technician or staff member

Every person uses their own FretTrack sign-in. Do not share an owner or shop password.

1. Ask the new staff member to create and confirm a FretTrack account with their own email address.
2. After confirmation, they may see Create Shop. They must not create a shop or start a trial. They should sign out from that screen.
3. An owner or admin opens Shop Settings → Shop Members.
4. Enter the staff member's confirmed account email, optionally add a display name, choose their role, and select Add / Update Member.
5. The staff member signs in again and can open the shop they were added to.

If FretTrack says that no account exists for the email, confirm that the address is spelled correctly and that the staff member has completed account creation first.

One login, more than one shop

A person does not need a separate FretTrack account for every shop. The same personal sign-in can be a member of more than one shop.

When a signed-in user belongs to multiple shops, use Switch Shop in the app header to choose the workspace. Records, settings, customers, and permissions remain separated by shop.

A person only sees the shops to which an owner or admin has explicitly added them. If they leave a shop, remove their membership in Shop Settings → Shop Members; this does not delete their personal FretTrack account or memberships in other shops.